FAQ

FAQ

A list of frequently asked question and answers relating to our services, Tours and Headsets. This list is updated regularly. 

Tour & General:

Yes. We skip the line for tickets on all of our tours. At times there may be a security wait to get in certain areas like the Vatican City and the Colosseum.

Yes. Some of them native English, but all fluent English.

Our tours are held in English by default, but we also offer Spanish and Italian at request.

 

We ask for 100% payment upon confirmation.

 

Click here to read our cancellation policy (Link to Terms & Conditions)

Yes. While within sacred sites such as the Sistine Chapel and St. Peter's Basilica, the Vatican requires both men and women to cover their shoulders and knees. In addition to the Vatican, if a church is specified as a visit on your trip schedule, be sure you're dressed appropriately, with shoulders and knees covered.

Private tour groups consist of your party/group & your own private guide. A small group tour is when you will join a tour that is open to other Around the City travelers. Small Group tours vary in size between 8-12 people, depending on the tour.

We ask that you arrive to the meeting point 15 minutes before the tour is due to begin. This allows time for everyone to get checked-in and enables the tour to start on time.

The meeting point differs from tour to tour. Upon booking you will receive a confirmation voucher containing the exact meeting point. If for any reason you can’t find the meeting point, please call the number on the voucher and we will be able to assist you.

We ask that you arrive to the meeting point 15 minutes before the tour is due to begin. This allows time for everyone to get checked-in and enables the tour to start on time.

If you are in any way delayed, please call us as soon as possible and we will try to assist you. However, majority of our tours will need to enter on a timed ticket, so it is not always possible for the tour to wait for your arrival.

Yes, we offer all our tours privately. Check out our ‘Private Tours’ section! If you require a custom tour please contact us.

Radio:

You can call +39 349 173 7225 or fill out the rental service request form, describing the type of service needed.

We deliver and pick up the kits wherever is most convenient for you. We can deliver them by hand in regions where we have offices, or we can send them by courier to the hotel where you're staying or another location of your choosing.

When transmitting, the rechargeable LADDA 2450 battery lasts 70 hours. The automatic switch off of the WT-300NR receiver after 20 minutes of inactivity save the power source to keep the device ready and optimize the usage of the battery.

Yes. In case of emergencies or problems with the radio guides you can dial the number +39 349 173 7225.

Questions

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