Terms & Conditions

Version 2.0 — last updated 28 July 2026. This version replaces the one dated 1 June 2025.

Related documents: Privacy Policy · Cookies Policy.

These Terms govern the use of this website. For a booking, they become part of your contract when you accept them in the checkout, before payment: the version that applies to you is the one in force at that moment, and it is attached to your booking confirmation. We may revise them for future bookings — the version and date above always identify the text in force.

1 — Who we are

TRIP IN ART S.R.L.S. (“Trip in Art”, “TIA”, “we”) — registered office Via Enrico Accinni 63, 00195 Rome, Italy · VAT no. IT 14868831000 · Travel Agency Licence no. 180723 · PEC tripinartsrls@legalmail.it · E-mail info@tripinartitaly.com · Tel. +39 349 173 7225.

We are a licensed travel agency and tour operator, registered under Italian law. Our tours of Rome are organised and run by us, with our own guides. Alongside them we also sell a number of experiences operated by selected partner companies — mostly the day trips outside Rome, some bike activities and the private transfers. For those, the partner is the operator and, where the experience is a package, the organiser; we act as the seller. The operator of each experience is named on its page and in your booking confirmation, so you always know who runs what you booked.

2 — What these Terms cover

These Terms govern the use of tripinartitaly.com and the bookings you make on this website through our booking system.

If you booked the same experience through GetYourGuide, Viator, Tripadvisor or another marketplace, the terms and the cancellation policy of that platform apply to your purchase, not these. That changes who sold you the booking — it does not reduce our responsibilities as the operator who runs the experience, nor the rights the law gives you against us in that capacity. On the day of the experience, the conduct and safety rules below apply to every participant regardless of where the booking was made.

3 — Definitions

• User — anyone who visits or uses this website.
• Client — anyone who has booked and paid, or will pay, for our services.
• Experience — a tour, activity, transfer or rental sold on this website.
• Private tour — an experience run for your group only, with a guide.
• Small group tour — an experience shared with participants from other parties; the maximum group size is stated on each experience page.
• Admissions — entrance fees to museums, archaeological parks and other sites, which are set and managed by the institutions that run them.
• Booking confirmation — the e-mail confirming that your booking is reserved. It carries the date, time, meeting point and the cancellation policy that applies to you.
• Credit voucher — a voucher for future purchases, valid 36 months and renewable for a further 36 months by writing to info@tripinartitaly.com before it expires. Credit vouchers cannot be exchanged for cash.
• Tour guide system (radio/headset) — CE-certified short-range radio transmitters and receivers, with accessories, rented mainly to agencies and groups.

4 — How a booking is made

Each experience page describes what is included, the duration, the meeting point, the price and the conditions that apply. Product images are illustrative and are not a contractual element; small differences between the page and the actual experience are possible, and we correct any error we become aware of.

Bookings are completed in the booking checkout embedded in the experience page. The contract is concluded when we accept your booking and you receive the booking confirmation by e-mail — not when payment is initiated. If we cannot accept a booking (for example because availability has just gone), we tell you and refund any amount already charged, in full.

No registration or account is required. You must be of legal age to book, and by booking for other participants you confirm you are authorised to accept these Terms on their behalf.

5 — Prices, currencies and payment

Prices are per person unless stated otherwise on the experience page, and include VAT where applicable. They also include card processing costs: there is no surcharge at checkout.

Prices may be displayed in EUR, USD, CAD, AUD and GBP, but your card is always charged in Euro by our Rome company. Displayed conversions come from exchange rates we refresh daily and may differ slightly from your bank’s rate; any conversion fee applied by your bank is outside our control.

We accept Mastercard, Visa and American Express. Payment is taken in full at the time of booking, inside the checkout of our booking provider: we never receive or store your full card number. The charge appears on your statement as Trip In Art.

Prices are fixed at the time of booking. We only reserve the right to pass on an increase caused by measures of a public authority or by a sudden change in admission prices decided by the institutions that manage the sites; if that happens before the experience, you may cancel with a full refund instead of paying the difference. For package holidays, price revision follows the stricter limits set by law — see §8.

6 — Changing your booking

Ask us by e-mail at info@tripinartitaly.com, by phone or WhatsApp at +39 349 173 7225, or through the contact form.

We charge no fee to change the date or time of an existing booking if we receive the request more than 24 hours before the scheduled start. All changes remain subject to availability, and to the rules of the sites involved: timed admissions are often nominative and non-transferable, so a change may require re-issuing tickets. For requests received within 24 hours we will do our best, but any unavoidable cost (tickets already issued, staff already assigned) may be charged.

7 — Cancelling: your rights and your refund

The cancellation policy is not the same for every experience. Each experience has its own, because admissions and third-party services have different rules. The policy that applies to you is the one shown on the experience page before you pay and repeated in your booking confirmation — that is the text that governs.

In practice the deadline for a free cancellation is usually a few days before the start, and it is longer for the multi-day trips, where places and accommodation are committed early. Some experiences also have an intermediate step, where cancelling closer to the date gives you a partial refund rather than the full amount. Whatever your experience page and your confirmation say is what applies to you — that is the only figure to go by, and it is shown before you pay.

• You cancel before the deadline of your experience → you receive a full refund to the payment method used, processed through our booking provider. Bank timings vary, typically a few working days. If you would rather keep the value for another date, ask us and we will issue a credit voucher instead — it is your choice, not ours.
• You cancel inside an intermediate step, where the experience has one → you receive the partial refund stated on the experience page and in your confirmation.
• You cancel after the last deadline, or you do not show up → the amount is not refundable, because the admissions and the guide have already been committed. Ask us anyway: where we can recover part of the cost, we do, and we tell you honestly what is possible. This does not apply to package holidays, where you may always withdraw before departure against appropriate standard fees — see §8.
• Partial no-show (fewer participants than booked) → the places already paid for are not refunded, as they were reserved and priced per person.
• Non-refundable experiences → we currently do not sell any. If that ever changes, the experience page will say so clearly before you pay, and no refund will be due.

How to cancel: use the cancellation link in your booking confirmation, or write to info@tripinartitaly.com stating the booking reference. Cancellations are effective when we receive them, so please do not rely on a message sent to a guide privately.

8 — Multi-day trips sold as package holidays

Some of our multi-day trips are not a single activity but a package: they combine, for one inclusive price and for more than 24 hours including at least one overnight stay, accommodation with transport and other tourist services. Each experience page states exactly what is included, so you can see whether what you are buying is a package — if it includes nights’ accommodation, it is.

For these packages the organiser is our partner operator, named on the experience page and in your booking confirmation, and Trip in Art is the seller. The organiser answers for the performance of the package; we answer for our own obligations as the seller, including giving you correct pre-contractual information and passing on your requests without delay.

When you buy a package, Italian and EU law give you rights that go beyond the rest of these Terms (Legislative Decree 62/2018, implementing Directive (EU) 2015/2302). Where anything in these Terms conflicts with those rights, those rights prevail. In particular:

• Before you book you receive the standard information form for package travel contracts, which names the organiser and sets out your rights, together with the full details of what the package includes.
• Responsibility for the package. The organiser is responsible for the proper performance of all the services included, including those supplied by others. If something is not performed as agreed, tell us or the organiser: you are entitled to have it put right and, where that is not possible, to an appropriate price reduction and, where applicable, compensation.
• You may withdraw at any time before departure. Outside the free-cancellation window shown on the page, appropriate and justifiable standard termination fees may be charged; if unavoidable and extraordinary circumstances at the destination significantly affect the trip, you may withdraw free of charge and receive a full refund.
• Price revision is limited. Prices may only change for the reasons the law allows (transport costs, fuel, taxes or fees, exchange rates), never later than 20 days before departure. If an increase exceeds 8% of the package price you may accept it or withdraw with a full refund; corresponding decreases are passed on to you.
• You may transfer the package to another traveller who meets the conditions, on reasonable notice and against the actual costs of the transfer.
• Assistance. If you are in difficulty during the trip you are assisted without undue delay, including with communications, alternative arrangements and health or authority contacts.
• Insolvency protection. The sums we collect from you and, where applicable, your repatriation are protected in the event of insolvency, as required by Art. 47(2)(3) and Art. 49 of Legislative Decree 79/2011 (Tourism Code). Trip in Art holds an active guarantee with an authorised travel guarantee fund, kept in force for the whole time it sells travel services; the organiser of the package holds its own. The name and contact details of both guarantee providers are given to you in the standard information form before you book, and we will send them on request at any time.

Everything that does not include accommodation — day tours, activities, rentals and transfers — is a single tourist service, not a package, and is governed by the rest of these Terms.

9 — If we change or cancel

We may exceptionally have to change or cancel an experience — for reasons including the closure of a site, a strike, a public order or safety measure, severe weather, or a group not reaching its minimum number. In that case we offer you, at your choice: an alternative date or an equivalent experience, a credit voucher, or a full refund.

Small operational adjustments (order of the visit, entrance used, guide assigned, minor timing changes) are not a change to the contract, as long as the substance and the value of the experience are preserved.

10 — On the day: meeting point and punctuality

The meeting point and time are in your booking confirmation. Timed admissions do not wait: if you arrive after the entrance slot the site will not let the group in late, and a late arrival is treated as a no-show. Please plan for city traffic and security checks, and call us if something goes wrong — we will do whatever is still possible.

11 — Sites, tickets and things outside our control

Museums, archaeological parks and religious sites set their own opening hours, access rules, security procedures and prices, and may close or restrict access at any time, including at short notice and including because of strikes. We are not liable for the decisions of those institutions — but we remain responsible for what is ours: informing you promptly, organising the visit competently and offering you the remedies below.

If a site becomes inaccessible, we will offer the alternatives in §9 for the part of the experience affected.

12 — Participants: minors, accessibility, special needs

Minors must be accompanied and supervised by an adult for the whole experience; the accompanying adult remains responsible for them. Minimum ages, where they exist, are stated on the experience page.

Tell us at the time of booking about reduced mobility, allergies, medical conditions or any other need for assistance, so that we can tell you honestly what is feasible. Many of the sites we visit are ancient and, unlike more recent buildings, are not fully accessible: the Roman Forum and the Palatine, for example, involve uneven ground and slopes that are hard for wheelchair users. For significant mobility needs we usually recommend a private tour, which we can adapt.

13 — Conduct, safety and liability

Participants must follow the instructions of the guide and the rules of the sites visited. We may exclude, without refund, anyone whose behaviour endangers themselves or others, or who prevents the group from taking part.

We are liable for the correct performance of the services we sell, in accordance with Italian law. We are not liable for events beyond our reasonable control, nor for damage arising from a participant’s own conduct or from failure to follow instructions. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for wilful misconduct or gross negligence, or any other liability that cannot be limited by law — and nothing limits the mandatory rights that Italian and EU consumer law give you.

You are responsible for looking after your own belongings during the experience, and we are not liable for items lost, stolen or damaged by causes outside our control — this does not cover loss or damage caused by us, by our staff or by the providers we use, for which we answer under the previous paragraph. Third-party providers such as drivers are properly licensed and insured for the transport of tourists. We strongly recommend personal travel insurance covering cancellation, medical expenses and personal effects.

14 — Radio / headset rental (agencies and groups)

Tour guide systems are rented under a separate quote agreed in writing, which sets the daily rate, the quantity, the delivery and collection arrangements and any deposit. Equipment is delivered working and CE-certified; it must be returned in the same condition and quantity. Missing or damaged units are charged at their replacement value, as stated in the quote.

15 — Right of withdrawal (consumers)

Under Art. 59(1)(n) of the Italian Consumer Code (Legislative Decree 206/2005, implementing Directive 2011/83/EU), the 14-day right of withdrawal does not apply to leisure services supplied on a specific date or period, which is what tours, activities and transfers are. This is why what protects you is the cancellation policy of your experience, described in §7 — and it is often more generous than 14 days would be.

16 — Intellectual property, logos and images

The contents of this website — texts, photographs, maps, videos, graphics and software — belong to Trip in Art or to their respective owners, and may not be copied or reused except as set out below or with our written permission.

Media outlets and publishers covering our brands may use our logo and our image assets free of charge, on these conditions: the material must be used to communicate information about Trip in Art; it must be credited to us — for example “Photo thanks to Trip in Art” — with a followed link to tripinartitaly.com or to aroundthecity.it in the photo credit; the attribution link may be an affiliate link. Our images may not be used to sell products on any website other than those two.

17 — Reviews

We invite every guest to review us on the platform where they booked. We never write, buy or incentivise reviews, and we never ask anyone to remove a negative one. The ratings shown on this website are the Tripadvisor ratings, read through our booking system: where a rating belongs to a specific experience we show it on that experience, and where it does not exist we show nothing rather than borrow a figure from elsewhere. Ratings are read periodically, so the live figure on the platform is always the authoritative one.

18 — Complaints, applicable law and jurisdiction

Please tell us about any problem as soon as it arises — during the experience where possible, so we can fix it there and then. Written complaints go to info@tripinartitaly.com or to our PEC address; we reply as quickly as we can and in any case without undue delay.

These Terms are governed by Italian law. If you are a consumer, you keep the protection of the mandatory provisions of the law of your country of residence, and any dispute may be brought before the court of the place where you are resident or domiciled. If you are not a consumer, the court of Rome, Italy, has exclusive jurisdiction.

Before going to court we are always willing to settle amicably. As a consumer you may also turn to the alternative dispute resolution bodies registered with the Italian Ministry of Enterprises, or to a competent conciliation body in your own country. (Note: the European Commission’s ODR platform was discontinued in July 2025 and is therefore no longer available.)

19 — Changes to these Terms

We may update these Terms to reflect changes in our services or in the applicable rules. Changes apply to bookings made after publication and never retroactively to a booking already confirmed.

Contact

Trip In Art S.R.L.S. — Via Enrico Accinni 63, 00195 Roma, Italy · VAT IT 14868831000 · Travel Agency Licence no. 180723
Email: info@tripinartitaly.com · PEC: tripinartsrls@legalmail.it · Tel: +39 349 173 7225